Saturday, September 24, 2005

Steps to get of automated voice response hell

We've all been there. Calling our bank, credit card company or cellular company and we have to hit dozens of key combinations before we can actually speak to a human.
This website details the necessary steps to cut through the voice jail.

Many systems just require you to hit zero, but quite a few are a bit trickier then that. Hopefully you don't have AT&T for cell service -- they report that AT&T wireless as "no easy escape".

This is yet another example of brand contact where many companies fall short.

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